Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
Important things to know:
- For security reasons, your new payment method will become active in three days.
- Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
- You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
- Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
- Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi Alexander,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Hi Matt,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your bank code. Thank you.
Hi Jamie,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Hi Ash,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you!
Hi Gemmalyn,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you!
Hi Stuart,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Hi Tim,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you.
Hi Vitalik,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you,
Hi Nathan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Hi Gokce,
I checked and it seems that you already created a support ticket for your issue. Please refer to the ticket for more information and in case you have any questions, feel free to post them directly on the ticket.
Thank you.
Hi Naomi,
Could you please check this help article for more information about the correct format of the sort codes? Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, could you please try again to enter the branch address manually by clicking the green link ''enter branch address manually'' under the "Bank not found" section of your bank information tab?
Let us know if the issue persists.
Hi Naomi,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Hi James,
Please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.
Let us know if the issue persists.
Thank you!
Thank you for following up with additional information, James.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Hi Garry,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Hi Esra,
Could you please confirm if you have followed the steps Bojan shared in his post below:
- Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.
Thank you.
Hi Esra,
I understand your concern with this, however, I can't assist you with your payment method that you don't have at the moment. Feel free to withdraw your funds with your preferred method at any time.
Once you've relocated, If you're experiencing any problems with your bank account you can follow up here and our team will assist you further. Thank you.
Hi Lucy,
Thank you for reaching out to us. Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.
Let us know if the issue persists.
