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28b1927f
Community Member

Unable to Add card as Payment method

I am trying to add my Master debit card as payment method on Upwork but it keeps giving me "Your bank was unable to verify your information. Please contact them and try again." error. I also add different bank Master card but face same issue. i try 2 or 3 cards but face same isssue. I tried contacting my bank support, and they informed me that there is no issue from their end as the transaction is not even tried let alone failed, and in that case there is nothing much they can do to help.

7 REPLIES 7
PradeepH
Moderator
Moderator

Hi Osama,

 

Thank you for your message. Could you please confirm with your card issuing bank if the international transaction is already enabled on your Master debit card?

 

Thank you,

Pradeep

Upwork
28b1927f
Community Member

Yes international transaction is already enabled. I try  HBL and UBL Mastercard but face same issue.

Thank you for clarifying that, Osama. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

Upwork

Dear Pardeep,

I already try on different browsers even try on different devices but face same issue 😞

Hi Osama,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.

 

Thank you,

Pradeep

Upwork

Hi Pradeeep,

 

I have had the same issue. Tried all basic troubleshooting steps, but it didn't still resolve the issue.

 

Would you be so kind to send me someone from the support team to further assist me too? TIA! 

Hi Leonardo,

 

Thank you for reaching out. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Upwork
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