I got an "unable to authenticate user" message when trying to access the Message center, although logged in and able to see reports, etc.
Anbody know what the problem is and how to fix?
The team is aware of an issue with Messages that affects some users and is currently working on fixing it as soon as possible.
Sorry about the inconvenience.
I have facing the relevant problem of Unable to Authenticate User please kindly solve this issue becuase its delay my work i am not able to conversation with my clients its bothering me alot.
Hello, I can't assess my message page, I keep getting, "UNABLE TO AUTHENTICATE USER" and an instruction to, "Reload the page to try again". I have been doing that to no avail, please what's wrong?
I'm trying to get in touch with a client of mine and everytime I click on my messaging tab "Unable to authenicate user" pops up. Is this just a temportary problem, or should I call customer support. Thanks.
I am now getting this same problem.
I am unable to authenticate (I can log in but I cannot access my messeges), I am due to contact a client and I'm failling a commitment because of this situation (for which I am not responsible...).
Please let me know when you estimate to have this problem solved and, if possible, how to work around this.
The messege displayed:
"UNABLE TO AUTHENTICATE USER
PS: I have already tried to access via the android app, cleared the cookies, logged in through a different computer, and so on..., and I can't get through to the messeges in any way. I do see a notification (a red "1" on the envelope), which leads me to think I have a messege, but the messege has not been redirected to my email account.