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choi-eunkyoung
Community Member

Unable to Change Tax Information

Hi, I am trying to update my tax information and addres since I recently moved to the US. The problem is everytime I try to update my address it asks me to renenter my password. I enter my password, but then it puts me back on my upwork mainpage and doesn't save anything. I tried to change my address in other settings, but it then says I must change the address in my tax information, which I am unable to do. How can I update my information? 

3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Eunkyoung,

 

I've shared your concern with the team. One of our team members will reach out and assist you directly in updating your tax information via a support ticket. Thank you!

~ Joanne
Upwork

Because I know companies rely on these conversations to escalate situations, I wanted to add that I too am having this exact issue. Is there any way I can get a support ticket as well for getting my tax address changed?

BojanS
Community Manager
Community Manager

Hi Matthew,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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