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Unable to Download Documents in Job Post

upstanding
Active Member
Amy W Member Since: Oct 14, 2016
31 of 47

I'm receiving the same error message on some job listings. I have been trying to view an attachment to a job for the past 15 minutes. Yesterday or the day before I also had this problem with a different job attachment.

 

Valeria, I was going to PM you a specific job link, but I am not allowed:

 

 
Spoiler
 
Spoiler
Access Denied
 
 
 

The attachment error is what others posted already:

 

 

For your security, we're scanning the file you requested to ensure it isn't hiding a virus or malware.

This should just take a few seconds.
Please try downloading it again in a minute.

 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
32 of 47

Hi Amy,

 

That error usually means that the attachment can be harmful and was blocked by Upwork security filters. You can send me a private message from my community page or contact support using this link and share more information and the link to the job.

~ Valeria
Upwork
caroline_weiss
Active Member
Bianca K Member Since: Jun 15, 2016
33 of 47

Dear upwork-Team,

 

I sent this message Valeria too but I post my problem just to make sure that it will be fixed as soon as possible.

 

Today a client sent me a word document but I cannot open the link. I only get following message:

"For your security, we're scanning the file you requested to ensure it isn't hiding a virus or malware.

This should just take a few seconds.

Please try downloading it again in a minute."

 

I tried it a few minutes later to download the document again but it does not work. The same message appears.

 

It is very good that upwork check download links for malware but this client sent me some other links before so I am sure that everything is okay.

 

I would ask you to solve this problem.

 

Thank you very much!

 

Kind regards,

Bianca

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
34 of 47

Hi Bianca,

 

We'll have somebody follow up with you directly with more details and assist you further with your issue.

~ Valeria
Upwork
liketrane
Active Member
Jeffrey S Member Since: Dec 23, 2016
35 of 47

I'm having the same problem as everyone else on this thread

 

"For your security, we're scanning the file you requested to ensure it isn't hiding a virus or malware."

 

What a shame to waste time on this!  Things have gone downhill here.

 

J

 

 

debbiekdesign
Active Member
Deborah D Member Since: Oct 27, 2015
36 of 47

Mine has been months and the problem never solved.... don't hold your breath

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
37 of 47

Hi Jeffrey and Deborah,

 

Our engineers are working to resolve this issue. Unfortunately, we don't have estimated time for resolution yet.

 

Sorry about the inconvenience.

~ Valeria
Upwork
ahoffler
Active Member
Akiko H Member Since: Apr 3, 2017
38 of 47

Hello,

I am having the same problem again today.  Was a solution ever found?  I need to get started asap!

Please help!!!

 

"For your security, we're scanning the file you requested to ensure it isn't hiding a virus or malware.

This should just take a few seconds.  Please try downloading it again in a minute."

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
39 of 47

Hi Akiko,

 

I'm sorry about the late reply. I asked our team to check the file in question and we'll follow up with you soon. 

Untitled
ahoffler
Active Member
Akiko H Member Since: Apr 3, 2017
40 of 47

Vladimir,

Thanks for your reply.  I am still waitng for you to resolve this problem.

I have to meet the deadline!

Please help.  

Thanks.  

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