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mahmad01261997
Community Member

Unable to Open messenger

When I open Upwork Desktop Application Messenger it stucks (screenshot attached). Is there any bug? Anyone else experiencing such issue?

5 REPLIES 5
AveryO
Community Manager
Community Manager

Hi Muhammad, 


Could you please confirm what happens if you click on the close/"x" button, and try to load the Messages window again by clicking on the Message window at the bottom-right of the Upwork Desktop App?


~ Avery
Upwork

it happens nothing but that same window appears

Hi Muhammad,

 

Could you please try reinstalling the desktop app and let me know if you`re still receiving the same error after this? Thank you.

~ Goran
Upwork

I even reinstalled windows still that same problem you see in screenshot. Even I tried to open it another laptop but same problem.

Hi Muhammad,

 

I'm sorry to hear about the trouble this caused. Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
Upwork
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