Unable to Open messenger

[Muhammad A]

When I open Upwork Desktop Application Messenger it stucks (screenshot attached). Is there any bug? Anyone else experiencing such issue?

[Avery O]

Hi Muhammad, 

Could you please confirm what happens if you click on the close/"x" button, and try to load the Messages window again by clicking on the Message window at the bottom-right of the Upwork Desktop App?

[Muhammad A]

it happens nothing but that same window appears

[Goran V]

Hi Muhammad,

Could you please try reinstalling the desktop app and let me know if you`re still receiving the same error after this? Thank you.

[Muhammad A]

I even reinstalled windows still that same problem you see in screenshot. Even I tried to open it another laptop but same problem.

[Bojan S]

Hi Muhammad,

I'm sorry to hear about the trouble this caused. Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

Thank you.