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Unable to Open messenger

Ace Contributor
Muhammad A Member Since: Aug 24, 2018
1 of 6

When I open Upwork Desktop Application Messenger it stucks (screenshot attached). Is there any bug? Anyone else experiencing such issue?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Muhammad, 


Could you please confirm what happens if you click on the close/"x" button, and try to load the Messages window again by clicking on the Message window at the bottom-right of the Upwork Desktop App?


-Avery
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Ace Contributor
Muhammad A Member Since: Aug 24, 2018
3 of 6

it happens nothing but that same window appears

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Muhammad,

 

Could you please try reinstalling the desktop app and let me know if you`re still receiving the same error after this? Thank you.


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Ace Contributor
Muhammad A Member Since: Aug 24, 2018
5 of 6

I even reinstalled windows still that same problem you see in screenshot. Even I tried to open it another laptop but same problem.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Muhammad,

 

I'm sorry to hear about the trouble this caused. Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
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