Sep 20, 2017 09:11:05 PM by Ekaterina M
Sep 20, 2017 09:11:05 PM by Ekaterina M
Hello,
I am unable to submit any request to Support.
The sample screen grab is attached. Once I type in my question and click on 'Next' the window 'Get Help from Upwork' simply disappears. Requests don't appear in 'My Requests' page in my Support profile.
I tried doing this form different web browsers, same result.
When I click to support link from other pages (not my profile), they direct me to a third page, and then redirect within a mere second to this landing page https://support.upwork.com/hc/en-us?action=contact-flow where I face same result as described above.
Please advise how to submit a request to Support?
Thanks
Ekaterina
Solved! Go to Solution.
Sep 21, 2017 05:01:41 AM Edited Sep 21, 2017 06:25:59 AM by Vladimir G
Hi Roman,
I'm sorry to hear about the problem you're having with contacting Customer Support. Could you please try clearing cache and cookies, using the incognito mode or a different browser and confirm if the submit button is still inactive?
Oct 16, 2017 03:26:59 AM by Vladimir G
Hi Igor and Raushan,
If the above-mentioned actions are not helpful, you can try using a proxy which helped some freelancers from your country who were having similar issues to use the available support options.
Feb 1, 2019 06:35:28 AM Edited Feb 1, 2019 06:48:03 AM by Goran V
Hi,
I am trying to create a support ticket but I am getting the attached message with a Back button only. I have tried using USA VPN location also, but issue stay the same, there is no option to complete and submit the request to support.
**Edited for Community Guidelines**
Feb 1, 2019 06:47:38 AM by Goran V
Hi Arun,
I just checked your account and can confirm that you`ve managed to open a ticket with our customer support, you can access your tickets on this Link.
If further help is needed let us know here or feel free to send us (Moderators) a PM if private details are involved, thank you.
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