I am unable to submit any request to Support.
The sample screen grab is attached. Once I type in my question and click on 'Next' the window 'Get Help from Upwork' simply disappears. Requests don't appear in 'My Requests' page in my Support profile.
I tried doing this form different web browsers, same result.
When I click to support link from other pages (not my profile), they direct me to a third page, and then redirect within a mere second to this landing page https://support.upwork.com/hc/en-us?action=contact-flow where I face same result as described above.
Please advise how to submit a request to Support?
Solved! Go to Solution.
I'm sorry to hear about the problem you're having with contacting Customer Support. Could you please try clearing cache and cookies, using the incognito mode or a different browser and confirm if the submit button is still inactive?
Hi Igor and Raushan,
If the above-mentioned actions are not helpful, you can try using a proxy which helped some freelancers from your country who were having similar issues to use the available support options.
I have cleared the cache and use proxy to get https://support.upwork.com/hc/en-us/requests/new to work without redirect to https://support.upwork.com/hc/en-us?action=new-request but no benefit.
Please help its urgent my auto withdrawal has be executed today but i want the money to other channel.