Several freelancers have been experiencing this and a week ago I saw this message on the main help page:
"We are aware that some users are not able to submit requests to customer support right now. Please know our engineers are working to resolve the issue. We apologize for the inconvenience."
Obviously it's an Upwork problem - why do we have clear cache, cookies, use diff browser, use proxies, etc.?
Hi Isabelle Anne,
Could you please share a screenshot of the message? If you're referring to the status blog it's possible that an issue we might have had at that moment affected this process. Otherwise, as shared before, some freelancers from Russia did report having issues with contacting Customer Support. For some, the issue was resolved by following the steps you mentioned and others were able to use the available support options after using a proxy. Our team did investigate but so far, based on the limited number of freelancers who responded to our requests to provide more information, it looks like the root cause is related to the server and not to processes on our end.
Let us know if you're also experiencing these issues Isabelle so we can take a look.
I have the same issues. I've tried different options that was mentioned above (clear cache, different browsers, incognito mode, proxies), but still can't submit request. Is there anything else that i can try?
I checked and was able to submit a support request while using your account and see the most recent request you submitted was about ten days ago. Please follow the steps shared above and contact us via private messages on Facebook or Twitter if you're still unable to submit a request.