Unable to Withdraw

[kinza-azmat]

Hi!
I am unable to withdraw funds. it says that withdrawl is currently restricted on your account. I tried to contact customer support but it didn't respond. Kindly lemme know to to deal with this issue.

[PradeepH]

Hi Kinza,

Thank you for your message. I am sorry to hear about the action taken on your account. I see that the relevant team has already notified you of the same via a support ticket here. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. You can also view and respond to the support ticket via your registered email address as well.

Thank you

Pradeep

[kinza-azmat]

Hi Pradeep!
I have seen it. but the status for this issue is closed...how can i reopen it?

[AndreaG]

Hi Kinza,

If your support ticket is closed feel free to reply directly to the team via ticket or from the email notification. This will reopen the ticket and the team will be happy to assist you.

[kinza-azmat]

how?

[AndreaG]

Kinza, you can access your tickets via this link Pradeep shared with you. You can also search for the email notification you received about your ticket and reply via email.