Unable to add Billing Method.

[basitt95]

Hi Team,

I am trying to add a Billing Method as I'm trying to buy more connects. It says 'We are unable to authorize your card/ Please add another billing method or contact your issuing bank'. The thing is, I am confident I have used the same card before to buy connects but this time it's not letting me use this card. I am not sure why my card was removed from my account in the first place. I have contacted the bank, and they say everything is fine at their end. 

I would appreciate any kind of help.

[759e32fa]

Hi Basit,

Thank you for reaching out to us. You would need to add an alternative payment method in order to proceed. If this isn't an option right now, you may use a different card while sorting out the issue with your primary billing method. Check out this article to see the other options that you have.

I have also shared  your report to our team as well so someone would reach out to you via a support ticket to give you more information regarding the issue with your billing method.