Apr 26, 2022 09:34:28 PM by Basit I
Hi Team,
I am trying to add a Billing Method as I'm trying to buy more connects. It says 'We are unable to authorize your card/ Please add another billing method or contact your issuing bank'. The thing is, I am confident I have used the same card before to buy connects but this time it's not letting me use this card. I am not sure why my card was removed from my account in the first place. I have contacted the bank, and they say everything is fine at their end.
I would appreciate any kind of help.
Apr 27, 2022 12:31:00 AM by Annie Jane B
Hi Basit,
Thank you for reaching out to us. You would need to add an alternative payment method in order to proceed. If this isn't an option right now, you may use a different card while sorting out the issue with your primary billing method. Check out this article to see the other options that you have.
I have also shared your report to our team as well so someone would reach out to you via a support ticket to give you more information regarding the issue with your billing method.
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