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Unable to add Phone Number

Active Member
Nikki P Member Since: Nov 24, 2019
1 of 3

I'm unable to add my phone number to begin freelancing because I receive an error message that it's still associated with my old account. I deactivated my old account and don't even know what email address it was associated with. I'd really like to be able to work.

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

You appear to have misunderstood some important Upwork rules.

 

You are not allowed to have an old account and create a new account. Freelancers are permanently terminated from the platform if they are caught doing this.


You may work with Upwork Customer Support to resume using your first account, and work with them to shut down the new account you created. If you will work with them, you will not get in trouble.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3 of 3

Hi Nikki,

 

Could you please send me a PM with more information so I can check this for you? You can send me a PM by clicking on my name. Thank you!


-Joanne
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