Unable to add a user to the agency

[arpit b]

Hi Upwork,

I have a premium agency but still I am not able to add a user to my agency. It shows below error - 

**Edited for community guidelines**

Please help me out and let me know what is the issue with the account or agency so I can get that rectifiied 

[Bojan S]

Hi Arpit,

One of our team members will reach out to you directly via support ticket to assist you with your concern.

Thank you for reaching out to us. 

[Nibras A]

I have created Agency Account and wanted to add a freelancer (who's already on Upwork) but I am unable to add him and receiving an error. 

[Goran V]

Hi Nibras,

Could you please share the text of the error you`re receiving so that I can advise you accordingly? Thank you.