Apr 18, 2019 12:15:56 PM Edited Apr 18, 2019 12:46:09 PM by Bojan S
I have a premium agency but still I am not able to add a user to my agency. It shows below error -
**Edited for community guidelines**
Please help me out and let me know what is the issue with the account or agency so I can get that rectifiied
Apr 18, 2019 12:48:56 PM by Bojan S
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Thank you for reaching out to us.
Dec 9, 2020 03:45:44 AM by Nibras A
I have created Agency Account and wanted to add a freelancer (who's already on Upwork) but I am unable to add him and receiving an error.
Dec 9, 2020 03:57:05 AM by Goran V
Could you please share the text of the error you`re receiving so that I can advise you accordingly? Thank you.
Nov 24, 2021 03:08:36 AM by Isaac G
We were unable to send invitation to such users:
firstname.lastname@example.org - User has active assignments or offers
Nov 24, 2021 03:13:58 AM by Goran V
Our team will reach out to you via ticket as well and will assist you further. Thank you.
Jan 7, 2022 01:03:24 PM by Rekha D
I have just created an agency account and it show's this message.
Jan 7, 2022 01:56:17 PM by Andrea G
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 21, 2022 04:19:18 PM by Arjay M
I have checked your account and I can see that you haven't created an agency profile. If you want to help market the services of a team you’ve created, you need to have an agency.
Would you mind clarifying if an agency's trying to add you as a member? Or you're trying to add a member to an agency? This will help us better understand your concern and address it accordingly.
For the time being, feel free to check on this help article on how to create an agency. Afterward, you can check here for you to manage agency members.
Apr 25, 2022 06:49:08 PM by Faheem M
I have withdrwan all the active proposals and my profile is also public. But, when an agency manager invites me he is getting this occur "Can't add such users". Can anybody tell me why is this happening? I'll highly appreciate your answers. Thanks
Apr 25, 2022 08:41:43 PM by Avery O
I checked your account and it looks like you recently submitted proposals. If your agency owner is inviting you as an Exclusive Member of their agency you will need to withdraw these proposals. Otherwise, the agency owner will need to select this option when inviting you to their agency.
Jul 6, 2022 06:21:36 AM by M- M
Hi i just make the agency account and want to add users... but it shows, "You are not able to add users".
Jul 6, 2022 07:29:53 AM by Nikola S
Thank you for reaching out to us. I would like to let you know that to be able to add other members to your agency you need to upgrade your agency membership to Agency Plus. An Agency Plus plan costs $20 (USD) a month and allows you to purchase Connects for a reduced rate of $0.15 (USD) each. You can find more information in this help article.