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adaptise
Community Member

Unable to buy Connects or even upgrade membership

Needing some help here.

I've been on Elance/Upwork for nearly 10 years, as a Freelancer, Agency and Client. 

 

Have recently started to look for new contracts again (as a Freelancer), and have discovered I can't seem to purchase Connects or even upgrade my membership. 

 

When I click on the links to do so,  I land on a page that states "Your profile has not yet been approved", which makes no sense, considering my history!

 

Any help/input in this matter would be greatly appreciated!

ACCEPTED SOLUTION
mtngigi
Community Member

If you're an agency member, perhaps your agency has to purchase connects for it's members. But that's just a guess on my part.

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2 REPLIES 2
mtngigi
Community Member

If you're an agency member, perhaps your agency has to purchase connects for it's members. But that's just a guess on my part.

adaptise
Community Member

Ahhh, you were right. The agency side of things "got in the way" of the freelancer side of things. I deleted my agency, and now I can actually access the membership stuff. Makes sense when you take a step back! Thanks!

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