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Re: Unable to buy Connects or even upgrade membership

adaptise
Active Member
Jeff S Member Since: Dec 4, 2019
1 of 3

Needing some help here.

I've been on Elance/Upwork for nearly 10 years, as a Freelancer, Agency and Client. 

 

Have recently started to look for new contracts again (as a Freelancer), and have discovered I can't seem to purchase Connects or even upgrade my membership. 

 

When I click on the links to do so,  I land on a page that states "Your profile has not yet been approved", which makes no sense, considering my history!

 

Any help/input in this matter would be greatly appreciated!

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
BEST ANSWER
2 of 3

If you're an agency member, perhaps your agency has to purchase connects for it's members. But that's just a guess on my part.

View solution in original post

adaptise
Active Member
Jeff S Member Since: Dec 4, 2019
3 of 3

Ahhh, you were right. The agency side of things "got in the way" of the freelancer side of things. I deleted my agency, and now I can actually access the membership stuff. Makes sense when you take a step back! Thanks!

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