I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?
I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.
Did you see this article on how to verify payment?
Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.
I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.
I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.