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Re: Unable to buy connects, Payment was declined

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Active Member
Muhammad Zeyad A Member Since: Jan 16, 2020
21 of 55

Hi,

I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?

Regards 

Zeyad A.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
22 of 55

Hi Muhammad Zeyad,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!

~ Bojan
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Active Member
Jenny Ann S Member Since: Jan 14, 2020
23 of 55

hello.  my payment thru is being declined too.  

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Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
24 of 55

your support is not working

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
25 of 55

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
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Active Member
Cristine M Member Since: Jan 1, 2020
26 of 55
I also have the same issue. Please help
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
27 of 55

Hi Cristine,

 

One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.


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Active Member
Kash B Member Since: Jul 25, 2019
28 of 55

Hi Talha,

 

Did you see this article on how to verify payment?

 

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

 

Thanks,

Kash

Active Member
Talha A Member Since: Apr 18, 2019
29 of 55

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

 

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

 

Thankyou

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
30 of 55

Hi Talha,

 

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

~ Aleksandar
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