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Re: Unable to buy connects, Payment was declined

Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
21 of 50

your support is not working

 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
22 of 50

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
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Active Member
Kash B Member Since: Jul 25, 2019
23 of 50

Hi Talha,

 

Did you see this article on how to verify payment?

 

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

 

Thanks,

Kash

Active Member
Talha A Member Since: Apr 18, 2019
24 of 50

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

 

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

 

Thankyou

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
25 of 50

Hi Talha,

 

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

~ Aleksandar
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Active Member
Dhaval G Member Since: Mar 4, 2016
26 of 50

Hi there,

 

I'm facing the same problem. I have a VISA Debit Card (India). Everytime that I try to update my membership, it shows that the payment was declined. No clue why. Kindly help me out here since I'm stuck getting no new clients. Thanks in advance!

 

-Dhaval G.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
27 of 50

Hi Dhaval,

 

One of our team members already reached out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

~ Aleksandar
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Active Member
Dhaval G Member Since: Mar 4, 2016
28 of 50

Hey thanks! Will check it out.

Active Member
Anthony W Member Since: Nov 2, 2019
29 of 50
Thanks . am in Africa I wanna buy connects . please assist
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
30 of 50

Hi Anthony,

 

One of our team members will reach out and assist you directly via support ticket, thank you!


-Joanne
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