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Re: Unable to buy connects, Payment was declined

Active Member
Muhammad U Member Since: Jul 29, 2019
31 of 50

Hi, I'm also facing Payment was declined. issue, while I contected bank they are saying everything ok from theire side, kindly help me, I wan to buy connect so that I can submit proposals. 

Your help will be realy appriciated, Also I'm unable to find path where I can generate a support ticket etc.

 

Thanks.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
32 of 50

Hi Muhammad,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Regarding your second question, you can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.

 

Thank you.

~ Aleksandar
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Active Member
Kaushik R Member Since: Sep 16, 2017
33 of 50

 I have added Billing Method to buy connects, but i am unable to buy connects because every time I am getting "Payment was declined". I am using MasterCard Debit Card. As i have searched i have found that may be my MasterCard card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thank you

Moderator
Goran V Moderator Member Since: Mar 24, 2017
34 of 50

Hi Kaushik,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Kaushik R Member Since: Sep 16, 2017
35 of 50

Thanks 

Active Member
Anthony W Member Since: Nov 2, 2019
36 of 50
I. Need similar help
Active Member
Ruselle John S Member Since: Jun 2, 2018
37 of 50

I was able to use my card last week to buy connects and withdraw earnings. I'm trying to buy connects today however I'm receiving a "payment has declined" error due to my debit card. Any help from Upwork team?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
38 of 50

Hi Ruselle John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Mohamed A Member Since: May 15, 2019
39 of 50

Hi there,

 

I am having the same issue. I am using MasterCard.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
40 of 50

Hi Mohamed,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible, and assist you further with purchasing connects. Thank you.


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