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Re: Unable to buy connects, Payment was declined

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Active Member
Kaushik R Member Since: Sep 16, 2017
31 of 46

 I have added Billing Method to buy connects, but i am unable to buy connects because every time I am getting "Payment was declined". I am using MasterCard Debit Card. As i have searched i have found that may be my MasterCard card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thank you

Moderator
Goran V Moderator Member Since: Mar 24, 2017
32 of 46

Hi Kaushik,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Kaushik R Member Since: Sep 16, 2017
33 of 46

Thanks 

Active Member
Anthony W Member Since: Nov 2, 2019
34 of 46
I. Need similar help
Active Member
Ruselle John S Member Since: Jun 2, 2018
35 of 46

I was able to use my card last week to buy connects and withdraw earnings. I'm trying to buy connects today however I'm receiving a "payment has declined" error due to my debit card. Any help from Upwork team?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
36 of 46

Hi Ruselle John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Mohamed A Member Since: May 15, 2019
37 of 46

Hi there,

 

I am having the same issue. I am using MasterCard.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
38 of 46

Hi Mohamed,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible, and assist you further with purchasing connects. Thank you.


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Active Member
Mohamed A Member Since: May 15, 2019
39 of 46

Thanks Goran for your prompt response to this matter.

Active Member
April Sheryl A Member Since: Jan 6, 2020
40 of 46

I'd like to buy connects today but I am also getting "Payment was declined". I am using Mastercard Debit Card. Please help.

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