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Re: Unable to buy connects, Payment was declined

Moderator
Goran V Moderator Member Since: Mar 24, 2017
31 of 73

Hi Cristine,

 

One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.


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Active Member
Durga P Member Since: Apr 18, 2019
32 of 73

Same problem also raised to me so many times still. but no one helps to me. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
33 of 73

Hi Durga,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Ehsan Y Member Since: May 19, 2020
34 of 73

ı have the same problem could you help me 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
35 of 73

Hi Ehsan,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error? Thank you.


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Active Member
Berk Cagatay D Member Since: May 29, 2020
36 of 73
  • Hello, I am having the same issue regarding the card payment method and I not seem to find the problem since I tried several cards just in case. It would be kind if you could help.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
37 of 73

Hi Berk,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.


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Active Member
Kash B Member Since: Jul 25, 2019
38 of 73

Hi Talha,

 

Did you see this article on how to verify payment?

 

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

 

Thanks,

Kash

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Active Member
Talha A Member Since: Apr 18, 2019
39 of 73

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

 

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

 

Thankyou

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
40 of 73

Hi Talha,

 

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

~ Aleksandar
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