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Unable to buy connects, Payment was declined

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Active Member
Jenny Ann S Member Since: Jan 14, 2020
11 of 71

Hi Bojan,

 

My payment thru Mastercard is declined as well.  Can someone please assist me?  thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 71

Hi Jenny and Sidra,

 

Our team will reach out to you both via ticket and assist you further with purchasing connects. Thank you.


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Active Member
Edaans C Member Since: Jan 21, 2020
13 of 71

hello

I am facing same problem from last 3 days and no one has contacted me via ticket.
I got notification to enter my country's ID, which I did. I then received message to wait 1 business day. today is 3rd business day and i haven't received any reply.

One thing more
My debit card is on my name, but the name of upwork account is different. Upwork account name is "EDAANS" which is company name which i started a month ago.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
14 of 71

Hi Edaans,


Our team will reach out to you as well and assist you further as soon as possible. Thank you.


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Active Member
Edaans C Member Since: Jan 21, 2020
15 of 71

thanks

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Active Member
Charmaine Z Member Since: Dec 3, 2019
16 of 71

Hi I am also unable to buy connects. Same message comes up, payment declined. I am using mastercard debit. Thanks

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
17 of 71

Hi Charmaine, 


I checked your account and can confirm that your issuing bank declined the transaction. Kindly check this directly with your local bank for more information. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account. 


-Avery
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Active Member
Rana W Member Since: Mar 11, 2020
18 of 71

Hi,

I am also having same problem. Kindly tell me how can i solve this.

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Active Member
Rana W Member Since: Mar 11, 2020
19 of 71

Hi,

I am having same problem. kindly guide me.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
20 of 71

Hi Rana,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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