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Unable to buy connects, Payment was declined

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Active Member
Anthony W Member Since: Nov 2, 2019
51 of 73
I. Need similar help
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Active Member
Ruselle John S Member Since: Jun 2, 2018
52 of 73

I was able to use my card last week to buy connects and withdraw earnings. I'm trying to buy connects today however I'm receiving a "payment has declined" error due to my debit card. Any help from Upwork team?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
53 of 73

Hi Ruselle John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Mohamed A Member Since: May 15, 2019
54 of 73

Hi there,

 

I am having the same issue. I am using MasterCard.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
55 of 73

Hi Mohamed,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible, and assist you further with purchasing connects. Thank you.


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Mohamed A Member Since: May 15, 2019
56 of 73

Thanks Goran for your prompt response to this matter.

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Active Member
April Sheryl A Member Since: Jan 6, 2020
57 of 73

I'd like to buy connects today but I am also getting "Payment was declined". I am using Mastercard Debit Card. Please help.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
58 of 73

Hi April,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Sohail K Member Since: Feb 7, 2020
59 of 73

Hi,

 

I'm using VISA debit card for buying connects but its showing me an error 'Payment was declined' althogh I've contact to my bank and confirm the online transections are available.

Could you please help me on it

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
60 of 73

Hi Sohail,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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