I am facing same problem from last 3 days and no one has contacted me via ticket.
I got notification to enter my country's ID, which I did. I then received message to wait 1 business day. today is 3rd business day and i haven't received any reply.
One thing more
My debit card is on my name, but the name of upwork account is different. Upwork account name is "EDAANS" which is company name which i started a month ago.
I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?
Did you see this article on how to verify payment?
Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.
I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.