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Unable to buy connects, Payment was declined

Active Member
Jenny Ann S Member Since: Jan 14, 2020
11 of 40

Hi Bojan,

 

My payment thru Mastercard is declined as well.  Can someone please assist me?  thank you.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 40

Hi Jenny and Sidra,

 

Our team will reach out to you both via ticket and assist you further with purchasing connects. Thank you.


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Active Member
Edaans C Member Since: Jan 21, 2020
13 of 40

hello

I am facing same problem from last 3 days and no one has contacted me via ticket.
I got notification to enter my country's ID, which I did. I then received message to wait 1 business day. today is 3rd business day and i haven't received any reply.

One thing more
My debit card is on my name, but the name of upwork account is different. Upwork account name is "EDAANS" which is company name which i started a month ago.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
14 of 40

Hi Edaans,


Our team will reach out to you as well and assist you further as soon as possible. Thank you.


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Active Member
Edaans C Member Since: Jan 21, 2020
15 of 40

thanks

Active Member
Muhammad Zeyad A Member Since: Jan 16, 2020
16 of 40

Hi,

I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?

Regards 

Zeyad A.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
17 of 40

Hi Muhammad Zeyad,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!

~ Bojan
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Active Member
Jenny Ann S Member Since: Jan 14, 2020
18 of 40

hello.  my payment thru is being declined too.  

Active Member
Kash B Member Since: Jul 25, 2019
19 of 40

Hi Talha,

 

Did you see this article on how to verify payment?

 

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

 

Thanks,

Kash

Active Member
Talha A Member Since: Apr 18, 2019
20 of 40

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

 

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

 

Thankyou

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