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Unable to buy connects?

gulshan_oberoi
Active Member
Gulshan O Member Since: May 3, 2021
1 of 6

I am trying to buy connect or update my membership to Plus, but whatever card I add it takes me to the last procedure I got OTP also from the bank but then it again takes me one first page and show the click on the Activation page, Even I tried to buy connects from Pay pal also. Please guide me on how to buy connects i have many Jobs to apply for now but because of this connects i am unable to do that. '

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 6

Hi Gulshan,

 

I checked and it looks like you were able to add a card but the charge was declined. Could you please try again later and let us know if the issue persists?

 

Thanks!

~Andrea
Upwork
anupmc
Active Member
Muskan D Member Since: Jun 4, 2021
3 of 6

I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Muskan,

 

I would recommend to reach out to your bank and confirm if your account is enabled for international charges or try to add another billing method. Thank you.

~ Goran
Upwork
agarwalgg
Active Member
Gaurav A Member Since: Jun 14, 2021
5 of 6

Hi, I am trying to add a card for buying connect. I entered all information and at the end click Save. However nothing happens after it. This is an international card which I am trying to add. Can you please advise what can be the issue. 

Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Gaurav,

 

I would recommend to try and clear your cache and cookies or log in via another browser to add your Billing Method. Thank you.

~ Goran
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