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sasgohar
Community Member

Unable to buy connects

Hi Team,
 
I was trying to buy connects from last 2 days, but whenever I make payment, it redierects me to the same page with an error message.
 
"Please select the "Buy Connects" button to continue."
 
And the amount is also not being deducted.

 

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Shubham,

 

I checked your account and it looks like the transaction is declined by your card-issuing bank. Please reach out to them about this so that they can check on the specific decline error. You might want to consider adding a different billing method.

~ Joanne
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