Unable to buy connects

[#1]

I want to buy connect but unable to buy it. I already select an alternate payment method or also retry later. But still not able to buy connect. Can anyone help me on this?

[#2]

Hi Krishma,

Thank you for your message. It looks like we were unable to charge your billing methods. Could you please try again after updating your billing methods? 

Thank you.

Pradeep

[#3]

I am still facing the same issue. I am unable to buy connects on upwork. Kindly look out this issue and revert me ASAP.

Thanks

Krishma

[#4]

Hi Krishma,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

[#5]

Hey Pradeep,

I already tried after updating my billing card. Also changed by billing
method. But still facing the same issue. Please help me out.

Thanks
Krishma

[#6]

Hi Krishma, 

I checked your account, and I can see that you are already being assisted through a support ticket. It would be best to check the ticket for more information regarding your concern. Please don't hesitate to update the same ticket thread if you need further help with purchasing Connects.