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Unable to close Agency Profile

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Active Member
Abdulla S Member Since: Jun 20, 2017
1 of 16

When I tried to close an Agency account associated with my profile, it says

 

"In order to close this company please address the following" 

  • Close all open proposals associated with the company

 

But I already removed all Submitted Proposals ,Invitations to Interview, Active Candidacies & offers, still unable to close  the account.

 

What can be done ? 

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 16

Hi Abdulla, 

 

Could you please check if you meet the following requirements: 

  • Remove all other team members from the agency
  • Close all open contracts associated within the agency
  • Close/withdraw all open proposals associated with the agency
  • Ensure all payments have been received and withdrawn from Upwork

-Avery
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Active Member
Abdulla S Member Since: Jun 20, 2017
3 of 16

- In my Agency I was the only one

- I had no contracts at all

- I did withdraw all open proposals

- I didn't have payments

Most likely it's technical problems on upwork?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
4 of 16

Hi Abdulla, 


The customer suppor team has closed the agency for you. Let us know if there's anything else we can help you with.


-Avery
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Active Member
Dmitry K Member Since: May 6, 2019
5 of 16

Please close my agency. I can't do it

I have no members (only I)

I have no proposals

I have no contracts and no payments

When I try to close my agency I see an error:

In order to close this company please address the following:

  • Close all open proposals associated with the company
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 16

Hi Dmitry,

 

Your agency is now closed, thank you.


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Active Member
Viona I Member Since: Nov 11, 2017
7 of 16

I already removed all open proposal but still cannot close my agency. 

Can you please advise me ?

 

Thanks.

Community Guru
Ryan C Member Since: Feb 3, 2017
8 of 16

Hello Viona,

 

One of our representatives will reach out to you regarding your concern. Thank you!


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Active Member
Oleksii M Member Since: Dec 29, 2017
9 of 16

Hi, can you please close my agency.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 16

Hi Oleksii,

You will need to withdraw your active proposals and remove all team members before we can close your agency.


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