Unable to complete video verification

[Maira S]

Hello,

When I log in my account, the following message is displayed:

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

The problem is, when I click on the link, it takes to the Help center and then, before I can click on anything else, takes me back to Upwork's homepage. I have tried accessing that link through my account, and still doesn't work. I've tried using another browser, same thing happens. Even when I try logging in the Help Center, it redirects me to the homepage. Is there any way to make the link work, and finally have the video verification call?

Thank you for yout help,

Maira

[Goran V · Accepted solution]

Hi Maria,

Could you please try now to complete the verification process and let me know if you`re still experiencing the same problem. Thank you.

[Maira S]

Thank you, Goran! That worked perfectly.

[Krystyna B]

I have the same problem, unable to video verify.   I tried multiple times, complained on this forum, get some response from Upwork without a solution.  Tried different browsers, cleared my cache, stopped ad blocker always the same result - it blinks a few times and takes me back to MY Jobs.  Can Upwork staff login to my computer and check what is going on?  My due date is tomorrow, I am working on new contract offer, please do not block me.  Please help! 

[Bojan S]

Hi Krystyna,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!

[Krystyna B]

Bojan, when I clicked your "here" link it takes me to the Help page for a second then immediately it opens My jobs.

[Bojan S]

I'm sorry to hear that, Krystyna.

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via email as soon as possible.

Thank you for your patience.

[Muhammad Danial R]

Hello Sir,

i'm facing the same issue of video verification just like others.

please help me

[Bojan S]

Hi Mohammad Danial,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for your patience. 

[Kristine Grace S]

hi can someone please help me with my video verfication process?