I hope that you can help me too! My account is currently limited and is being asked to do an identity verification - video verification in particular. This is step is very simple and I don't have an issue with it. What makes it complicated is the fact that my account has completed both ID and Video verification processes way back Sept of 2019. This means that I do not have the link to proceed. And I am starting to get frustrated with the support that I receive.
I am more than willing to comply and complete this asap but am not getting anywhere with Support.
Hi, I am unable to verify, I have already uploaded my national id. But the video chat redirects me to the help center instead of any video meeting on Google meeting or something. I have no idea what's wrong, I have the latest Chrome and healthy Windows. Please help I have 6 days left and a contract in the works.
I checked your account and see that you have already submitted a ticket for this issue. I can confirm that our team has replied to your ticket. Please follow the instruction they shared on the email so that you can complete the video verification process. Thank you!