Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Unable to complete video verification

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
11 of 98

Hi Kristine,

 

To start the video chat, you need to go to Settings > Identity Verification and click on the green 'Start Chat' button. Could you please let us know if you are experiencing any issues by doing so?

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Kristine Grace S Member Since: Jul 25, 2020
12 of 98
hello admin. I am doing this step already but it just leads me to upwork
setting page again. the start chat green button does not work.
Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
13 of 98

Hi Kristine,

 

One of our team members already followed up with you on this support ticket to assist you further with the issue you are experiencing.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Usman A Member Since: Nov 21, 2018
14 of 98

Hi Bojan,

I am having the same issue for video verification. Whenever I click on start chat, support page is opened.

 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
15 of 98

Hi Usman,

 

Please try to complete the process by logging in via Firefox. If you're still experiencing the same problem after this, let me know. Thank you.


Untitled
Highlighted
Active Member
Roshelle Anne D Member Since: Jun 22, 2015
16 of 98

Hello Bojan,

 

Hello Valerie,

 

I hope that you can help me too! My account is currently limited and is being asked to do an identity verification - video verification in particular. This is step is very simple and I don't have an issue with it. What makes it complicated is the fact that my account has completed both ID and Video verification processes way back Sept of 2019. This means that I do not have the link to proceed. And I am starting to get frustrated with the support that I receive. 

I am more than willing to comply and complete this asap but am not getting anywhere with Support.

 

Please help.

 

Thank you.

 

 

 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
17 of 98

Hi Roshelle Anne,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Highlighted
Active Member
Khunsha J Member Since: Apr 4, 2019
18 of 98

Hi, I am unable to verify, I have already uploaded my national id. But the video chat redirects me to the help center instead of any video meeting on Google meeting or something. I have no idea what's wrong, I have the latest Chrome and healthy Windows. Please help I have 6 days left and a contract in the works.

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
19 of 98

Hi Khunsha,

 

I checked and it seems that you already finished the video verification. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Mariel N Member Since: Jul 10, 2019
20 of 98

Same problem! Help please.

TOP KUDOED MEMBERS