Unable to complete video verification

[#1]

Hello,

When I log in my account, the following message is displayed:

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

The problem is, when I click on the link, it takes to the Help center and then, before I can click on anything else, takes me back to Upwork's homepage. I have tried accessing that link through my account, and still doesn't work. I've tried using another browser, same thing happens. Even when I try logging in the Help Center, it redirects me to the homepage. Is there any way to make the link work, and finally have the video verification call?

Thank you for yout help,

Maira

[#2 · Accepted solution]

Hi Maria,

Could you please try now to complete the verification process and let me know if you`re still experiencing the same problem. Thank you.

[#3]

Thank you, Goran! That worked perfectly.

[#4]

I have the same problem, unable to video verify.   I tried multiple times, complained on this forum, get some response from Upwork without a solution.  Tried different browsers, cleared my cache, stopped ad blocker always the same result - it blinks a few times and takes me back to MY Jobs.  Can Upwork staff login to my computer and check what is going on?  My due date is tomorrow, I am working on new contract offer, please do not block me.  Please help! 

[#5]

Hi Krystyna,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!

[#6]

Bojan, when I clicked your "here" link it takes me to the Help page for a second then immediately it opens My jobs.

[#7]

I'm sorry to hear that, Krystyna.

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via email as soon as possible.

Thank you for your patience.

[#8]

Hello Sir,

i'm facing the same issue of video verification just like others.

please help me

[#9]

Hi Mohammad Danial,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for your patience. 

[#10]

hi can someone please help me with my video verfication process?

[#11]

Hi Kristine,

To start the video chat, you need to go to Settings > Identity Verification and click on the green 'Start Chat' button. Could you please let us know if you are experiencing any issues by doing so?

Thank you.

[#12]

hello admin. I am doing this step already but it just leads me to upwork
setting page again. the start chat green button does not work.

[#13]

Hi Kristine,

One of our team members already followed up with you on this support ticket to assist you further with the issue you are experiencing.

Thank you.

[#14]

Hi Bojan,

I am having the same issue for video verification. Whenever I click on start chat, support page is opened.

[#15]

Hi Usman,

Please try to complete the process by logging in via Firefox. If you're still experiencing the same problem after this, let me know. Thank you.

[#16]

Hi Goran,

how are you doing?

I'm unable to complete video verification - the same issue as with the others in this thread - when I try to verify it returns back to the work page [firefox and chrome both do not work] - please assist. 

Thanks!

Lakshman

[#17]

Hi Luxman,

Our team will follow up on your ticket directly with additional instructions as soon as possible. Thank you.

[#18]

Thanks for the assistance Guran!  Awaiting help from Upwork Team.

[#19]

Hello Bojan,

Hello Valerie,

I hope that you can help me too! My account is currently limited and is being asked to do an identity verification - video verification in particular. This is step is very simple and I don't have an issue with it. What makes it complicated is the fact that my account has completed both ID and Video verification processes way back Sept of 2019. This means that I do not have the link to proceed. And I am starting to get frustrated with the support that I receive. 

I am more than willing to comply and complete this asap but am not getting anywhere with Support.

Please help.

Thank you.

[#20]

Hi Roshelle Anne,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#21]

Hi, I am unable to verify, I have already uploaded my national id. But the video chat redirects me to the help center instead of any video meeting on Google meeting or something. I have no idea what's wrong, I have the latest Chrome and healthy Windows. Please help I have 6 days left and a contract in the works.

[#22]

Hi Khunsha,

I checked and it seems that you already finished the video verification. Let us know if you need further assistance.

Thank you.

[#23]

Same problem! Help please.

[#24]

Hi Mariel,

I checked your account and see that you have already submitted a ticket for this issue. I can confirm that our team has replied to your ticket. Please follow the instruction they shared on the email so that you can complete the video verification process. Thank you!

[#25]

My friend is also having same issue. He's not able to do video verfication when he click's on verification button page goes to jobs feed and also he not able to contact upwork.

His name: **Edited for Community Guidelines**
His email: **Edited for Community Guidelines**