Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Unable to complete video verification

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
91 of 106

Hi Joepet,

 

It looks like you were able to complete your verification process and you already received the badge. Feel free to reach back to us if you need any assistance going forward, we're here to help.


~ Bojan
Untitled
Highlighted
Active Member
Shraddha A Member Since: Jun 1, 2020
92 of 106

Hello,

 

I am facing the same issue. I have successfully completed verification for a govt-issued ID.

 

But I'm not able to go through with the video verification call, as I'm constantly being redirected to the Upwork Support page.

 

Please let me know how to solve this and complete the call.

 

Thank you

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
93 of 106

Hi Shraddha,

 

Please try clearing your cache and cookies or logging in with another browser to complete the process. If you`re still experiencing the same problem after this, let me know. Thank you.


Untitled
Highlighted
Active Member
Shraddha A Member Since: Jun 1, 2020
94 of 106

Hi Goran,

 

Thank you for your quick response. I was able to have the call on Firefox browser.

Have a good day!

 

Shraddha

Highlighted
Active Member
Hoa L Member Since: Jun 11, 2020
95 of 106

Hello Upwork team,

 

I have the same problem. After trying many times with both Firefox and Chrome with ad-blockers turned off, I have not been connected for a video chat yet. 

 

Please help to resolve this issue. 

 

Thank you.

 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
96 of 106

Hi Hoa,

 

Our team will reach out to you as well and will assist you further on your ticket as soon as possible. Thank you.


Untitled
Highlighted
Active Member
Terri B Member Since: Jul 1, 2020
97 of 106

I am having the same problem. I click on start chat and the webpage redirects to the Help screen. I have a job in the works. Help please!

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
98 of 106

Hi Terri,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
Highlighted
Active Member
Terri B Member Since: Jul 1, 2020
99 of 106
I tried to clear my cache and use and different browser, but I was still
unable to load the chat.

Highlighted
Active Member
Terri B Member Since: Jul 1, 2020
100 of 106

Hi Bojan, 

 

I tried to clear my cache and use another browser, but it still didn't work. 

 

Terri

TOP KUDOED MEMBERS