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Unable to complete video verification

Active Member
Khunsha J Member Since: Apr 4, 2019
21 of 119

Hi, I am unable to verify, I have already uploaded my national id. But the video chat redirects me to the help center instead of any video meeting on Google meeting or something. I have no idea what's wrong, I have the latest Chrome and healthy Windows. Please help I have 6 days left and a contract in the works.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
22 of 119

Hi Khunsha,

 

I checked and it seems that you already finished the video verification. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Active Member
Mariel N Member Since: Jul 10, 2019
23 of 119

Same problem! Help please.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
24 of 119

Hi Mariel,

 

I checked your account and see that you have already submitted a ticket for this issue. I can confirm that our team has replied to your ticket. Please follow the instruction they shared on the email so that you can complete the video verification process. Thank you!


-Joanne
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Active Member
Sheikh Zeshan A Member Since: Jun 14, 2018
25 of 119

My friend is also having same issue. He's not able to do video verfication when he click's on verification button page goes to jobs feed and also he not able to contact upwork.

His name: **Edited for Community Guidelines**
His email: **Edited for Community Guidelines**

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 119

Hi Sheikh,

 

Unfortunately I can't share details for another user with you. Your friend can refer to the details our team has shared on his tickets. Thank you.


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Active Member
Sheikh Zeshan A Member Since: Jun 14, 2018
27 of 119

Hi,

My freind is not able to do anything. He is not able to contact customer support and open tickets. His account power is completly useless. Please figue it out.
Thanks

Active Member
Andjela D Member Since: Aug 2, 2019
28 of 119

Hi!

I also have a problem with video verifying.

When I log in my account, the following message is displayed:

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

But it just brings me back to Help centere page.

Thank you ,

Andjela

Community Guru
Olga Q Member Since: Sep 5, 2012
29 of 119

Many, many people have reported that but Upwork doesn't care. They like have us wasting our time and contact CS or come here. How difficult is it to even get a link working?

Active Member
Steve R Member Since: Oct 14, 2019
30 of 119

I'm still having this issue. I can't even use UpWork.

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

I click the link and get the support page, I ask the bot and it tells me to check email, no email (inbox or junk).

How do I verify?!!!

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