You will need to login to this page to be able to initiate the chat with one of our agents. Kindly login to the page, and click on the verification link again This should initiate a pop-up chat window and you can proceed with the verification from their.
I have a similar issue. I started the video verification process. When I clicked on the "Start Chat" button, I redirected the support page and in the right bottom corner a chat started automatically. I got there a link to the Google Meet room, where I clicked on the "Ask to Join", and it timed out, nobody let me in.
Now, if I click on the "Start Chat", the chat not starts automatically. I tried the Google Meet link several times, but nobody responded so far.
Thank you for following up with the details. Our team will assist you further directly on your ticket with number 27970533.
One of our team members will reach out to you as soon as possible and assist you further with your verification.
I checked, and I can see that you already have an open ticket regarding this issue. One of our agents will update you directly on your ticket to assist you further. Thank you.
Hey Goran! I recently have been required to complete the verification process. the ID step is already completed but I am having troubles with the video one. Can you please help me out?
I'm sorry to hear that you are having issues with completing the video verification process. Could you please try to use a different browser or clear your cache and cookies? If the issue persists, please let us know. Thank you!