I checked that you have already created a ticket regarding your concern with completing the video verification process. One of our team members will update the ticket and assist you directly. Thank you!
Hi! I'm having this same problem. I got my ID verified, but the video verification keeps going in circles. I've tried contacting customer support, but there's only a robot who AGAIN sends me in circles. Please help!
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
I am logged in when I press "start chat" it takes me to the help page , where I had a second to see a "log in" button, but before I click it, my home page opens. I tried this numerous times with the same results. I have till tomorrow to complete, please help!
I am also having issue with video verification. I need to do it by today, but the chat window always tell me no one is online at the moment. Going in circles.
I have emailed support, but have no response so far. Would love some advice before my account gets locked down.