I'm sorry for the inconvenience this has caused you. Could you please try clearing your cache and cookies or use a different browser? Let us know if the issue persists after trying that so that we can assist you further.
I both cleared my history, cache and cookies on the latest versions of Chrome and Safari; however, I have ahd the same result when attempting to initiate a video verification. What else can I do to complete this and get to work?
Could you please try clearing your cache and cooked or login in with another browser to complete the process? If you`re still experiencing the same problem after this, let me know. Thank you.
Aman M wrote:
The same for me. When I click "start chat" for identification, it takes me to help topics. It's the same cycle every time I do that. Please help.
I had the same thing happening with Brave browser. Worked on Chrome.
Hey community! I recently have been required to complete the verification process. the ID step is already completed but I am having troubles with the video one. Can anyone help me out? I actually can see many members with the same issue! please help
I'm sorry to hear that. Are you getting an error when trying to click on the start chat button? You may want to try using a different browser or clear your cache and cookies also. If that doesn't help, please let us know. Thank you.