Jul 4, 2019 04:21:13 AM by Maira S
Hello,
When I log in my account, the following message is displayed:
Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.
The problem is, when I click on the link, it takes to the Help center and then, before I can click on anything else, takes me back to Upwork's homepage. I have tried accessing that link through my account, and still doesn't work. I've tried using another browser, same thing happens. Even when I try logging in the Help Center, it redirects me to the homepage. Is there any way to make the link work, and finally have the video verification call?
Thank you for yout help,
Maira
Solved! Go to Solution.
Jul 4, 2019 04:41:49 AM by Goran V
Hi Maria,
Could you please try now to complete the verification process and let me know if you`re still experiencing the same problem. Thank you.
Nov 30, 2020 01:31:59 AM by AleksandarD A
Hi Chris,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 11, 2021 10:10:55 AM by Saffa S
i am also having issues verifying my identity. What should i do!
Jan 11, 2021 10:57:10 AM by Bojan S
Hi Saffa,
Could you please share more information about the issues you're experiencing with your verification process so that we can assist you accordingly?
Thank you!
Jan 11, 2021 11:59:55 PM by Saffa S
Jan 12, 2021 12:09:56 AM by Goran V
Hi Saffa,
I would recommend to log in via Firefox and try to complete your verification. If you`re still experiencing any problems on your end after this, let me know here. Thank you.
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