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changyun40
Community Member

Unable to load messages

I was able to load messages 12 hours ago.

And I closed my computer to have a dinner.

But after that, I have been unable to load messages since then.

It says as follows.

Unable to load messages

We’re running a quick test to see why. 

Reload the page to try again.

If the issue continues, visit our Help Center.

 

The client is sending me messages, but I can only see them by email.

I contact Support team to fix it and tried clearing cookies, installing new browsers, turning off firewall, but none of them worked.

Please help me to fix this issue.

1 REPLY 1
aocumen
Community Manager
Community Manager

Hi ChangYun,

I'm sorry if this has caused you any inconvenience. I have followed up your ticket with the Customer Support Team and they should get in touch with you soon to assist you further.


~ Avery
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