Could you please try clearing your cache and cookies or logging in with another browser? If you`re still experiencing the same problem after this, let me know. Thank you.
Please follow the instructions I`ve shared in my previous post here:
Hi. My messages on Upwork haven't been loading for a couple of days now. Hope you can help me quickly on this as I have unread messages from clients (including a prospective one asking about work), and also a current client that I need to message today too.
So far I've logged in and out, checked the websockets (test came out as working fine), cleared cookies / cache, checked my adblock, and still I just see a spinning circle on the messages page. I ran through the troubleshooting section and opened the console page and took a screenshot too (below). Any idea what I should do now?
Using MacOS 10.14.3 and the latest version of Chrome.
Update: Tried in Safari and I could load my messages from there. That's ok as a temporary fix - so that I can at least reply to clients - but Chrome is still not loading messages.
I cannot access my messages on my computer. I can access messages on my phone but they will not come up on my computer screen. Is there anywhere on this site to speak to an actual human, preferably a techie one? If anyone has any ideas I would be eternally grateful.
All other pages work fine, but I can't access my messages for the last 36 hours and have no way to communicate with my contractors. Deadlines are fast approaching. Please help.
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