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Unable to load messages

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
71 of 98

Hi Julie and others,

 

Could you please try clearing your browser's cache and cookies and accessing your Messages again? Our engineers have recently released a fix for this issue but it needs you clearing cache on your end in order to work. 

 

Thank you and we apologize for the inconvenience. 

 

 

~ Valeria
Upwork
89ccace6
Active Member
Phil A Member Since: Apr 22, 2020
72 of 98

I cannot load messages any longer as well. It just spins a green circle. 

a_miroshnichenko
Community Leader
Alexandr M Member Since: Jan 11, 2016
73 of 98

Simply change your ISP (internet service provider).

pyotr-storozhev
Active Member
Pyotr S Member Since: Jul 10, 2018
74 of 98

I deleted cookies and changed browsers 3 times. Doesn't work...

catadmiral
Active Member
Aleksandr N Member Since: Jul 12, 2018
75 of 98

All the same! We need to work, but the chat does not work for 5 hours.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
76 of 98

Aleksandr,

 

Could you please also try logging into Upwork with a different ISP? Let us know if that resolves the issue for you.

~ Valeria
Upwork
a_miroshnichenko
Community Leader
Alexandr M Member Since: Jan 11, 2016
77 of 98

I have this issue too.  I can't read messages from desktop, and also I can't read them from mobile app.

Looks like this problem lasts for at least 2 days for other freelancers (and several hours for me)..

Any when it will be solved, or at least workarond?

Btw, it was ok 1 month ago.

a_miroshnichenko
Community Leader
Alexandr M Member Since: Jan 11, 2016
78 of 98

Looks like I have found workaround - alternative internet connection.

pyotr-storozhev
Active Member
Pyotr S Member Since: Jul 10, 2018
79 of 98

Tell me more, please.

a_miroshnichenko
Community Leader
Alexandr M Member Since: Jan 11, 2016
80 of 98

I've not tried it on desktop, but on mobile i simply switched off wi-fi, and it connected to cellular network, than upwork app loads messages well.

Actually I had some issues with my internet provider for last 2 months... Sometimes it does not load some websites. And for last month I think from time to time to use vpn for all my internet connections, but still not decided. 

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