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Community Member

Unable to load messages

I was able to load messages 12 hours ago.

And I closed my computer to have a dinner.

But after that, I have been unable to load messages since then.

It says as follows.

Unable to load messages

We’re running a quick test to see why. 

Reload the page to try again.

If the issue continues, visit our Help Center.


The client is sending me messages, but I can only see them by email.

I contact Support team to fix it and tried clearing cookies, installing new browsers, turning off firewall, but none of them worked.

Please help me to fix this issue.

Community Manager
Community Manager

Hi ChangYun,

I'm sorry if this has caused you any inconvenience. I have followed up your ticket with the Customer Support Team and they should get in touch with you soon to assist you further.

~ Avery
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