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85f3c331
Community Member

Unable to login, to sign up and to recover password

I've signed up to UpWork months ago and then i've closed my account. Now i'd like to register again with the same email. While trying to do so, upwork says me that the email is already in use, but when trying to login with that email i get the error that the email is not valid. I can't reset my password either since i get the error that the email is not valid. I also cannot submit the "Forgot security question and password" form since it asks me for required fields I've entered. For creating this post I've created another account with a secondary email but i'd like to sign up with my main email.

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Lorenzo,

 

Please know that users are not allowed to have more than one account regardless if their old account has been closed. Feel free to send me a PM with the email address associated with the account you're referring to and I'll be sure to assist you accordingly.

 

Thank you.

~ Bojan
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