Unable to login

[vakmbgerona]

I cannot log in using my old account credentials. I forgot my username, email, and password. I have created a new account so I can ask this question.

Looking forward to your reply!

Thank you in advance!

[LuiggiR]

Hi Karla,

I'm sorry to hear you're not able to access your account. We'll have one of our agents reach out to you via a support ticket to further assist you. As a reminder, having multiple accounts is a serious violation of the Upwork TOS and we encourage you to close this account as soon as you've regained access to your original one. 

Thank you.

[vakmbgerona]

Can I close this account once issue has been fixed? I just want to make sure that I will be able to talk to a representative regarding my issue.

[NikolaS]

Hi Karla,

I checked and it seems that one of our team members already reached out to you directly via a support ticket. Please consider following up on the ticket so that our team can assist you further with your account. Please note that you should close your new account as soon as your issue is resolved.