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Unable to purchase connects or Upgrade Membership plan

Active Member
Faizan C Member Since: Jun 1, 2019
1 of 6

Hello Upwork community.
I have been unable to purchase any number of connects or upgrade the membership plan.
I am using a VISA powered debit card with International Payments allowed.

Please help me in this regards, so that I may be able to purchase the connects or upgrade membership plan.

Thanks in advance.

Kind regards,
Faizan **Edited for Community Guidelines**

Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 6

Hi Faizan,


Sorry to hear that you are having trouble upgrading your membership or purchasing connects. It seems that your card is being declined. Can you use a different card instead as your billing methodUpwork accepts Visa, Discover, Mastercard, and American Express. We do not accept gift cards. Thanks!

Active Member
Faizan C Member Since: Jun 1, 2019
3 of 6

Hello Joanne,


Thank you for your prompt response.


I would like to bring to your attention that the current debit/credit card in my profile is not a "gift card", but a VISA powered Debit Card.


I do not have another credit/debit card with me. What should i do now?

Waiting for your quick response!




Kind regards,


Community Guru
Abinadab A Member Since: Sep 26, 2016
4 of 6
Community Guru
Abinadab A Member Since: Sep 26, 2016
5 of 6
In some cases some banks might require that the card be specifically activated for international payments.
Consider contacting your bank to find out if this is the case with your card and to find out why they keep rejecting the debit request from Upwork.
Community Guru
Riri A Member Since: Jul 21, 2018
6 of 6

Hi Faizan,


Thanks for your question. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

~ Riri