Unable to purchase connects

[sim8ba]

Hello , I am not able to purchase connects. Entered  ther required banking information and clicked on the save button but i am not able to proceed forward from this page.

Please help, thanks!

[g_vasilevski · Accepted solution]

Hi Suraj,

Did you mean that you're stuck on the billing methods page? If yes, please try to clear your cache and cookies or log in via another browser to purchase Connects. Thank you.

[sim8ba]

Hello Goran!

Thanks, the issue resolved now. 

[sim8ba]

Ignore this, the issue is resolved. I was using Brave browser and it blocked the error message shown [card details was incorrect]

[kaurramandeep_35]

I am also not able to purchase the connect  from the last 2 months after redirection and otp from the bank it is again as king for https://prnt.sc/26nbhcc

[kaurramandeep_35]

Cleared all my browsing history and also tried withe another bank card also but facing the same issue. KInldy help as we are not abel to work like this on upwork.

[g_vasilevski]

Hi Ramandeep,

Please try to clear your cache and cookies or log in via another browser. Once you've selected the bundle you would like to purchase go to the bottom of the page and click on the green button to finish the purchase. Thank you.

[kaurramandeep_35]

Done this things Many times but it not helped

[g_vasilevski]

Hi Ramandeep, 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

[raja_prasath]

I'm also facing the same issue. I tried everything you suggested but still, it's not working.

Please help me, I'm running out of time. I have to buy connects.,

[PradeepH]

Hi Rajaprasath,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep