Hello, I am a freelancer who only had a
few clients in Upwork. I would like to ask how i can refund part of paid amount to miy client. I clicked on the "Give a Refund" button and saw that the amounf paid (minus the Upwork service fee) is already reflected in the"Current Balance", however. the "Refund amount is still "$0.00". I clicked the "Select Invoices" but there's nothing there. I found the invoices in the Transaction history but it says that it's still pending. But the dashboard for the project in question says the project has been paid.
I promosed the client a refund when the project has been approved, due to delays on my part.
Can someone give me some advice please. Is there awaiting time before i can give a refund or are there other steps after completion that needed to be done. I already left a feedback to the client.
Thanks.
-Nichole Ignacio
Retired Team Member
