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Unable to reset security questions

51ec1edb
Active Member
Temporary A Member Since: Oct 30, 2018
1 of 6

This is very annoying. I remember my Upwork email and password and I have access to the email I registered with. I forgot the security question and now I'm unable to log in. Someone from the staff contact me promptly.

 Contact me on **Edited for community guidelines** (this is the account I cant login in)

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Our team has reached out to you via the email address associated with this account in order to assist you further. Please respond to that email and our team will assist you with any question you may have. Thank you!


~ Bojan
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harishsandeep
Active Member
sandeep K Member Since: Jul 16, 2020
3 of 6

can you please send me forget security question  on my email. 

 

Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

Hi Sandeep,

 

You can use this form provided in this help article to reset your password or security question.


~ Bojan
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eeda82da
Active Member
Priyavrat S Member Since: Sep 4, 2020
5 of 6

Hi

 

This happened to me recently and I am unable to remove my payment method for buying connects - I have no income this month and now being unable to log in to my account is costing me almost as much as a week's meals' worth. Please do something, and please remove this feature - if this is about security, please use some better mechanisms to ensure unwanted logins - not something that costs money to people who make up your business,

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
6 of 6

Hi Priyavrat,

 

One of our team members will reach out to you directly via a email to assist you further with regaining access to your account. Thank you for your patience.

 

~ Nikola

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