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Unable to save image - when trying to upload my profile picture

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Active Member
Maria S Member Since: Dec 10, 2016
1 of 52

Hi, 

 

When I upload a new image and click on Save, I am getting the error: 

 

"Sorry, something went wrong. We were unable to save the image."

 

My image is: .jpg, 25KB

I have already tried different browsers, but the same error appears. 

 

Thanks

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2 of 52

Hi Maria,

 

Could you please try uploading the same photo after clearing your browser's cache and cookies? Also, please try to upload a different photo and contact Customer Support if the issue persists.

Active Member
Maria S Member Since: Dec 10, 2016
3 of 52

Cleared browser cache and cookies but I am experiencing the same problems. 

 

How can I contact customer support?

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
BEST ANSWER
4 of 52

Hi Maria,

 

Please use this link to submit a support request and include the screenshot of the error message, and the image file you are trying to upload.

Active Member
Dmitry R Member Since: Dec 13, 2016
5 of 52

Hello. I am experiencing the same issue. What should I do?

 

Untitled2.png

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
6 of 52

Hi Dmitry,

 

Our team is working on updating the profile photo uploading process and you'll be able to upload/edit your photo by clicking on it from the home page (Find Work page), but not from Settings. Let me know if you need further assistance.

Active Member
Yugal K Member Since: Jul 13, 2017
7 of 52

Same old issue.
Tried everything but nothing worked.
Shame for a platform like Upwork.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
8 of 52

Hi Yugal,

 

Sorry about the error. Could you please try uploading your profile photo using a different browser? Let us know if you see the error again.

~ Valeria
Untitled
Active Member
Yugal K Member Since: Jul 13, 2017
9 of 52

Hi,

I tried Chrome and Safari, tried clearing cache, tried signing In and out, tried changing photo extensions, tried changing the photo names, tried changing the resolution of the image.


Is there anything else to try , please let me know.

Regards

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
10 of 52

Hi Yugal,

 

Can you please try using another photo and let us know if you were able to upload it?

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