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Unable to save image - when trying to upload my profile picture
Dec 10, 2016 02:00:50 AM by Maria S
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Dec 10, 2016 02:00:50 AM by Maria S
Hi,
When I upload a new image and click on Save, I am getting the error:
"Sorry, something went wrong. We were unable to save the image."
My image is: .jpg, 25KB
I have already tried different browsers, but the same error appears.
Thanks
Solved! Go to Solution.
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Dec 10, 2016 02:11:04 AM by Vladimir G
Hi Maria,
Could you please try uploading the same photo after clearing your browser's cache and cookies? Also, please try to upload a different photo and contact Customer Support if the issue persists.

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Dec 10, 2016 02:42:26 AM by Vladimir G
Hi Maria,
Please use this link to submit a support request and include the screenshot of the error message, and the image file you are trying to upload.

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Dec 13, 2016 05:02:57 AM by Vladimir G
Hi Dmitry,
Our team is working on updating the profile photo uploading process and you'll be able to upload/edit your photo by clicking on it from the home page (Find Work page), but not from Settings. Let me know if you need further assistance.

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Jul 14, 2017 12:31:23 AM by Vladimir G
Hi Yugal,
Can you please try using another photo and let us know if you were able to upload it?
